About Us


We are a telecommunications provider, backed by Hamilton Utilities Corporation, serving businesses with head offices in the Golden Horseshoe and satellite offices across North America. Our team is comprised of passionate and experienced professionals so you can expect the same level of quality service with every call.


Our Team


Troy Hare

President in title but in actuality, part of a great team of dedicated people that deliver innovative solutions for HCE Telecom customers.  Troy has 20+ years experience in the telecommunications and energy sectors, where he built successful and effective customer-focused communications companies and services. He is a professional engineer with a masters degree in telecommunications with post graduate certificates in business. When Troy is not working at HCE Telecom he is probably on a bicycle raising money for charity or covered in mud competing in obstacle course races.


Jeff Cowan
Vice President & CTO

Jeff has 18+ years varied experience in the telecommunication and energy sectors, ranging from the country's largest telecom and power companies to customer-focused high-tech startups.  Jeff is a licensed professional engineer who enjoys buildings things and challenging the status quo. He feels equally adept at using a soldiering iron as he is creating an Excel spreadsheet. In his spare time, Jeff enjoys restoring vintage electronics and spending time on the water with his family.


Casey Baranoski
Lead Technology Architect

A graduate of Sheridan College’s Telecommunications Technology program, Casey Baranoski creates some interesting products that you won’t find with other providers.  He has had a wide variety of experience, working with customers and networks at both the local and national scale.  He enjoys home renovation, video games, and playing Lego with his kids.


Mark Raphael
Technical Services Lead

Mark graduated from Sheridan College in the Telecommunications Technology program (now called Internet Communications Technology) and brings with him over 9 years industry experience. He enjoys spending time with his family and dog as well as watching movies and sports.


Terry Crawford
Director Network Infrastructure

Terry, a certified Power Lineman and Fibre Optic Technician, coordinates the construction of HCE’s optical fibre network. He has been in the utility industry for 40 years, working for Oakville Hydro, BLINK Communications and Rogers Communications. He enjoys renovations, fishing and time spent at the cottage.


Paul Syrett
Field Services Supervisor

Paul has been in the telecommunications business for 20 years focused on Project Management and Implementation of ISP / OSP Network Fibre build. When he's not at work, he enjoys flying, repairing and customizing R/C Multi-Rotor Helicopters. He loves spending time with his wife Diana and his two beautiful children Tiffany and Brandon.


Susan Kirk
Account Executive

Susan has 20+ years experience selling telecommunications solutions to some of Canada’s largest businesses and government entities. Susan is actively involved in the community and recently participated in Together is Amazing Food Drive where she helped raise over 31,000 pounds of food for the local food banks in Hamilton Area. When she's not in a hockey arena for her son’s hockey games or on the court for her daughter's volleyball games she enjoys family time up at the cottage. 


Nick Vlittas
Account Executive

Nick has 15 years experience in the telecommunications industry, specializing in Fibre Optic, Colocation and DR sales. Nick was a part of the dynamic team at BLINK Communications, a former fibre utility in the GTA. Nick is actively involved in various Cerebral Palsy charities that support the development and treatment of CP in Canada. He's an avid golfer, but "won't quit his day job any time soon".